Customer Service

INSTORE RETURNS

NO REFUNDS!  EXCHANGE OR STORE CREDIT W/IN 7 DAYS OF PURCHASE.  EXCHANGE OR STORE CREDIT W/ UNUSED, UNWORN, UNDAMAGED ITEMS ONLY! 

SHIPPING

Turn-Around Time: Our manufacturing located in California, United States. Due to the fact that we manufacture the shoes when order is received, our turn-around time is about 8-10 business days.

ONLINE RETURNS
We do not accept returns without prior authorization.  Returns are only accepted in case of manufacturer defect. Upon receipt of shipment, customer has up to 5 business days to make a claim of damaged shoes. Refused packages will result in 15% restocking fee.  AFTER 5 BUSINESS DAYS, NO REFUND OR EXCHANGE WILL BE HONORED.

ORDER CANCELATION
If you wish to cancel your order, you may do so within 24 hours of placing the order IF we have not begun manufacturing. Since we manufacturer the shoes upon receiving your order, we cannot cancel the order if it is in the manufacturing process. Orders canceled after production has started or after 24 hours of placing an order will result in 15% restocking fee.

ORDERING BY PHONE
Our customer service can be reached toll-free at 586-943-1629 7days a week. Between 8:00 a.m. – 8:00 p.m., but our website is open 24 hours a day, 7 days a week to take your orders.

ORDERING ONLINE
Our online website ordering system allows you to easily place orders 24 hours a day, 7 days a week.

PRIVACY POLICY
Stokes Enterprises, LLC. Is committed to protecting your privacy. This privacy statement discloses what information we gather about you when you visit the Karismaskloset.bigcartel.com Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.
Collection of your Personal Information:
The personal information we collect may include your name, title, company or organization name, e-mail, phone.
Use of your Personal Information:
The personal information collected on this Site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including updates and notifications. Additionally, we may send you information about other products and services.

We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

STORE HOURS

WINTER SEASON

Monday & Sundays are by appointment only.

TUESDAY-THURSDAY 1PM-7:00PM

FRIDAY-SATURDAY 1PM-8PM

Sign up for special promotions

© 2018 Karismas Kloset All Rights Reserved | Designed by Theme Fiend.